When you're already busy, you don't have time to wait around for rent payments or maintenance requests as a property owner. That's where tenant portals can be a real game-changer. Taking communication online makes things easier for both tenants and owners.
Keep reading to learn the four benefits of choosing an online tenant portal!
1. Offer Greater Convenience
From rent collection to maintenance requests, a tenant portal is a convenient communication solution. Tenants will appreciate the ease of logging in any time of day to check for announcements or pay rent. Property owners will appreciate the ability to track communication, payments, and other data.
You can input tenant information, like lease timeframes, within the software, too. This enables you to set alerts when a lease may be close to expiring for a particular tenant. Then you can reach out about renewal to make sure you retain your best tenants.
2. Create More Transparence Communication
Inevitably, tenants will make a property maintenance request. Perhaps a kitchen drain is clogged or the air conditioner is not working well. In these instances, you'll need to communicate quickly to continue earning their trust.
Using a tenant portal makes this much easier. You can send updates to tenants to let them know you're addressing the problem.
If any rules on your property change, using a portal is an easy way to communicate those changes, too. You can ensure that everyone knows about changes to quiet hours, for instance. Or if an elevator will be shut down for maintenance, a portal lets you alert people.
3. Build Better Property Management Efficiency
With software, you'll run a tighter ship. You won't be dealing with mountains of paperwork to organize and file. Instead, everything you need will be sorted and available online through the portal.
Keep in mind that better efficiency translates to a better reputation. When tenants sense a high level of professionalism, that bodes well for word-of-mouth marketing. And that might just help you attract better tenants.
You'll also be able to use an online portable to gather and sort data related to payments and income. From an accounting standpoint, this helps you determine the profitability of your property. You'll be able to see trends and modify strategies to make sure you're hitting your financial goals.
4. Improve the Landlord-Tenant Relationship
Ultimately, using a tenant portal improves communication. This, in turn, improves the connection between tenants and property managers. Tenants want to feel seen and heard, and an easier way of communicating enables that.
While some tenants will move out for one reason or another, you want your most reliable ones to stay. With a portal, they'll appreciate the modern conveniences you offer!
Use a Tenant Portal
A tenant portal can help you stay organized and efficient as a property manager. You'll improve communication with tenants. And they'll appreciate the convenience of being able to make payments and maintenance requests online.
At PMI Beverly Hills, we specialize in helping property owners get the most from their investments. With 20 years of industry experience, we can handle all facets of property management and offer sound real estate advice to investors. Contact us today to learn more!
