Resident Resources
Prospective Residents
If you are in the market for your perfect rental home, you have come to the right place. As a prospective resident, we can help you find and apply for the home of your dreams. Once you are a resident, we have a suite of tools to make your rental experience the best it can be.
Search for Rental HomesCurrent Residents
For our current residents, we have a complete set of tools and procedures to make your stay with us more comfortable and rewarding. Use our website to submit any maintenance requests, pay rent, or drop us a line. We love to hear from our residents.
Additional Resources
Frequently Asked Questions
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Can you hold a place before I apply?
No. The only way to hold a rental home is to have an approved application and submit the required security deposit in the form of a Cashier’s check.
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Is the deposit refundable?
The Tenant Security Deposit if fully refundable minus any charges for property damage, unpaid rent, unpaid late fees, etc.
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You have a property I want to rent. How do I apply?
We can provide you with a link via email to apply and pay your required (non-refundable) application fee.
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I want to get a pet. What do I do?
You must submit your pet application through Petscreening.com. All pets must be approved in writing by the Landlord or Agent of the Landlord. No restricted breeds will be allowed on the rental property or will be approved.
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When is rent due and how long is the grace period?
Rent is always due on the 1st of the month. Tenants have a 3-5 day grace period depending on your lease agreement, regardless of the holidays.
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Can I use my security deposit for my last month’s rent?
No. Security deposits will be separate from rent payment. If you do not pay, you will be subject to a late fee that can have an effect on your credit score. Your security deposit will be returned to you within 21 days after you move out.
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How do I request a repair?
The easiest way is to go to your tenant portal and submit a work order. You can also call our office at 424.228.1709 from 9:00AM-5:00PM Monday – Friday and 424.228.1709 for after hours emergencies.
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What is considered an emergency?
The definition of a maintenance emergency is something which can cause serious damage to the property or your safety and cannot wait until the next business day. Our call center will determine if you have a true emergency and contact an emergency vendor. Examples include no electricity, gas leaks, fire, carbon monoxide presence, and major water leaks.
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I lost my keys and got locked out, what do I do?
You can contact your property manager during business hours or you will have to call a locksmith at your own expense.
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Can I get a roommate?
The new occupant will need to fill out an application and submit proof of income. Once approved by the owner, they will be added to the lease. Please note that the same late fee terms still apply.